Refund policy

Refund & Return Policy

We want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to resolve it.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.

Please provide your order number and clear photos or a video showing the issue. Depending on the situation, we may offer:

A replacement at no additional cost; or

A full or partial refund.

You do not need to return the item unless we specifically ask you to do so.

Missing or Incorrect Items

If an item is missing from your order or you received an incorrect item, please contact us within 30 days of delivery. After reviewing the issue, we may provide a replacement or refund.

Orders That Do Not Arrive

If your order does not arrive within the expected delivery period, please contact us so that we can investigate the shipment.

If the package is confirmed as lost or otherwise qualifies for a refund under our policy, we may offer a replacement or refund.

Please make sure that your shipping address is correct when placing your order. We cannot guarantee a refund or replacement for orders that cannot be delivered because of an incorrect or incomplete address.

Change of Mind

We currently do not offer refunds simply because you have changed your mind, ordered the wrong size or color, or no longer want the product.

However, please contact us if you have a problem with your order. We will review your situation and do our best to help.

Returns

Do not send products back to the sender's address shown on your package without contacting us first.

If a return is required, we will provide you with the appropriate return instructions and address.

Refunds

Once your refund has been approved, the refund will be issued to your original payment method where possible.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Contact Us

To request a refund, replacement, or return, please contact our customer support team with:

Your order number

Your name

A description of the problem

Photos or video evidence, if applicable

We will review your request and respond as soon as possible.